PRERANA HOSPITAL is the premier medical facility under the ownership of SURAM HEALTHCARE PRIVATE LIMITED.

Cancellation and Refund Policy

At Prerana Hospital, we strive to provide excellent healthcare services. To ensure transparency and clarity in our financial transactions, we have established the following Cancellation and Refund Policy:

Cancellation of Appointments:

1. Video/Online Consultations: Patients can book, reschedule, or cancel consultations free of charge anytime before the scheduled start for video consultations or reschedule it after the scheduled time of consultation.

(Legal Basis: Patient rights under the Health Insurance Portability and Accountability Act (HIPAA) - Article 4)

2. Clinic-Visit/Physical Consultations: Patients can book, reschedule, or cancel consultations free of charge anytime before the scheduled start for Physical consultation or reschedule it after the scheduled time of consultation.

Refund Policy for Online Consultations:

Payments for online consultations are done through online payment mode facilitated through third party providers such as Razor Pay. Please note that ‘Pay at clinic’ is not available for online consultations.

1. Refund Process: Refunds for any online consultation cancellations will be issued through the payment method initially used for the purchase, in accordance with legal payment and refund terms.

(Legal Basis: Consumer protection laws and regulations - Article 6 of the Consumer Protection Act)

2. Refund Eligibility: Refunds will be processed if the online consultation has not taken place such as in:

Patient No show: Patient was not able to join the online consultation
Doctor No show: Doctor was not able to join the online consultation
Technical Issue: Any technical issue causing either patient, doctor or both to join the online consultation

(Legal Basis: Consumer protection and fair trade laws - Article 12 of the Consumer Protection Act)

4. Refund Timelines:

a. Refunds may be processed within 7-10 working days from the receipt of a valid request, adhering to legal guidelines.

(Legal Basis: Timeliness standards set by financial regulations - Article 15 of the Consumer Protection Act)

b. Refund timelines are subject to bank turnaround times and regulatory guidelines. Business days exclude Saturdays, Sundays, and public holidays.

Refund Policy for Clinic Visits

Any payments made at the clinic will be refunded at the clinic.

(Legal Basis: Financial transaction regulations and guidelines - Article 8 of the Payment and Settlement Systems Act)

Modifications in Pricing:

a. Prerana Hospital reserves the legal right to modify or implement a new pricing structure at any time before billing for the initial payment or future payments.

(Legal Basis: Business discretion within legal frameworks - Article 21 of the Consumer Protection Act)

Contact Information for Refund Requests:

All communications regarding refund requests should be sent to

Preranahospdesk@gmail.com as per legal channels.

Disclaimer:

Prerana Hospital shall not be held legally liable for any delay in refunds caused by third-party affiliates, technical issues, or reasons beyond its control.

Agreement and Revision:

a. By availing our services, patients agree to abide by the terms and conditions outlined in this legally binding Cancellation and Refund Policy.

b. Prerana Hospital reserves the legal right to revise this policy based on the decisions of the management, and any changes will be communicated in accordance with legal requirements.

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